Frequently Asked Questions
Get clear answers about our autobody repair and paint services in Santee. We're here to help you understand the process.
Repair Process
How long does a typical collision repair take?
Repair times vary based on damage severity. Minor dents and paint work may take 2-3 days, while major collision repairs typically require 5-10 business days. We provide a detailed timeline after our initial assessment and keep you updated throughout the process.
Do you offer loaner vehicles or rentals?
While we don't provide loaner vehicles directly, we work with local rental agencies and can help coordinate transportation options for our Santee customers during major repairs. Ask us about our local partnerships when you bring in your vehicle.
What's your warranty on repair work?
We stand behind our work with a comprehensive warranty on all repairs. Specific warranty terms depend on the service provided, but we guarantee our craftsmanship and materials. We'll provide full warranty details with your repair estimate.
Pricing & Insurance
Do you work with insurance companies?
Yes, we work with all major insurance providers. We can handle the claims process directly with your insurance company, making the repair experience smoother for you. We're experienced with insurance estimates and supplements to ensure proper coverage.
How do you determine repair costs?
We provide free, detailed estimates after a thorough inspection. Costs include parts, labor, paint materials, and any necessary sublet services. We're transparent about pricing and will explain all charges before beginning any work on your vehicle.
What payment methods do you accept?
We accept cash, all major credit cards, debit cards, and insurance payments. For larger repairs, we can discuss payment plan options. Payment is due upon completion of repairs when you pick up your vehicle.
Paint Services
How do you match my vehicle's paint color?
We use advanced computerized color matching systems and blend techniques to ensure a perfect match with your factory paint. Our technicians account for factors like sun fading and environmental wear to create seamless repairs that are virtually undetectable.
How long should I wait to wash my car after a paint job?
We recommend waiting at least 30 days before washing your vehicle with soap and water. For the first week, avoid any contact with the painted surfaces. We provide specific aftercare instructions based on the type of paint and clear coat used on your repair.
Still Have Questions?
Our Santee-based team is ready to answer any questions about your specific repair needs. Call us directly for personalized advice.
Prefer to visit?
Stop by our Santee shop for a free consultation.